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CONTACT

Contact SeniorMatch
UK Support

Need help with SeniorMatch registration, your profile or membership? Use the SeniorMatch support page for account assistance, or email our UK website team at support@senior-match.uk.

Contact SeniorMatch
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SENIORMATCH SUPPORT

Choose the Right Support Channel

Use SeniorMatch support for registration, sign-in, profiles, messages, membership or billing. Email support@senior-match.uk for broken links, incorrect UK website information or accessibility problems on senior-match.uk. Never include a password, security code or full payment-card number.

BEFORE YOU WRITE

Send Your Question to the Team That Can Act on It

A clear subject and a few relevant details reduce follow-up questions. Use the account email address when contacting SeniorMatch, but do not place sensitive credentials in the message.

01

Registration and Sign In

Try the password-recovery option first. If it does not work, tell SeniorMatch Support which sign-in page you used, the approximate time, your device and the exact error text. Do not send your password.

02

Profiles, Messages and Membership

Name the profile field, photo, conversation or membership feature involved. For a charge, include the transaction date and amount shown on your statement, but hide the full card number and unrelated transactions.

03

Reporting a Concern

Use the in-service report or block option when it is available. Save the profile URL, dates and relevant messages before blocking if doing so feels safe. Contact emergency services for immediate danger rather than waiting for an online reply.

WHAT TO INCLUDE

Give Support Enough Detail to Reproduce the Problem

Write what you expected to happen, what happened instead and the last step you completed successfully. Exact details are more useful than “it does not work”.

1The page, feature or membership action involved

2The exact error message and approximate date and time

3Your device, operating system and browser or app version

Before attaching a screenshot

Crop it to the relevant area and hide other names, conversations, email addresses and payment details. Never send passwords, security codes or a full bank-card number.

USEFUL NOW

SeniorMatch Answers and Advice

How SeniorMatch WorksProfiles, membership and ways to connectSenior Dating SafetyPrivacy, reporting and meeting in personDating Advice Over 50Profile writing and first conversations
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GET THE RIGHT HELP

Take Your Question to the Right Support Team

For registration, profile, membership or account questions, contact SeniorMatch support. Include the feature involved, but never send your password or full payment details.

Contact SeniorMatch Support